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IDAutomation Scanner Return Policy

PLEASE NOTE: This return policy pertains only to IDAutomation Barcode Readers. For hardware returns from other manufacturers, such as Hand Held Products, Metrologic, Symbol or IDTech, etc., please review the following return policy.

If for any reason, you are not satisfied with any of the IDAutomation Barcode Scanners, we offer a 30 day money back guarantee. We would like to process your return as quickly as possible. To help us do this, please follow the instructions below. We must have all the information to process your return and refund your purchase. We are not responsible for any taxes, tariffs, and shipping costs on any products shipped or returned.

Return Instructions:
  • Fill out and email a copy of the IDAutomation RMA Request Form.
  • You must fill in ALL the fields. This includes the order number, name, email address, reason for return and the condition of the product. Please write or type in English.
  • Please include whether you are requesting a refund or would like an exchange.
  • Please allow 3 days for processing of your RMA request, at which time, you will receive an email response with approval and/or additional instructions.
Additional Information:
  1. ALL COSTS FOR SHIPPING RETURNS WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.
  2. All items returned must be sent with DELIVERY CONFIRMATION. It is imperative to be able to confirm your return with a Tracking Number (like FedEx or UPS) or Return Receipt (like the USPS).
  3. Shipped products must be returned in original shipping containers and packaging. The item cannot be refunded if it is missing parts, manuals or is not in original packaging.
  4. Hardware product returns must be received within the first 30 days.
  5. The customer is responsible for all shipping costs when returning products.
  6. Customers outside of the United States are responsible for all additional shipping fees, including, but not limited to, brokerage fees and international shipping fees and will not be reimbursed if item is returned.
  7. There may be a restocking fee accessed depending on the condition of the product when returned.

Return Hardware or Shipped Products:

ATTENTION: IDAutomation cannot issue a return for any product that is not defective. Once a product has been opened, it is considered "used" by the manufacturer and is not resalable. If our Distribution Center finds an item that is not defective when their testing has been completed, the product will be returned to you and no refund will be issued.

If you have purchased an IDAutomation.com Plug 'n Play Barcode Reader, please view the following return policy.

We would like to process your return as quickly as possible. To help us do this, please follow the instructions below. We must have all the information to process your return and refund your money. IDAutomation is NOT responsible for taxes, tariffs, and shipping costs on returned products. Please do not send Hardware Returns to IDAutomation.com directly. The hardware return address will be sent to you with your RMA.

NOTE: There are no returns, exchanges or refunds of labels or ribbons for any of the printers that IDAutomation offers.

  1. ALL COSTS FOR SHIPPING RETURNS WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.
  2. All items returned must be sent with DELIVERY CONFIRMATION.  It is imperative to be able to confirm your return with a Tracking Number (such as FedEx or UPS) or Return Receipt (such as the USPS).
  3. Shipped products must be returned UNDAMAGED in original shipping containers and packaging. The item will be returned if it is missing parts, manuals or is not in original packaging.
  4. If our Distribution Center finds an item that is not defective when their testing has been completed, is missing parts or is not in the original packaging, the product will be returned to you and no refund will be issued.
  5. Hardware product returns must be received within the first 30 days, except for all Symbol Products, which need to be returned in 15 days. After the return period has expired, you must contact the manufacturer of the product for the manufacturer's warranty. 
  6. After submitting your request for a return, you will receive a response from us within 3 working days.
  7. Please do not send Hardware Returns to IDAutomation.com directly. The hardware return address will be sent to you with the RMA.
  8. The customer is responsible for all shipping costs when returning products.
Return Instructions:
  • Send an email to email us for an RMA.
    Please include the following in your correspondence:
    • your full name
    • your order number
    • the product name(s) and quantity being returned
    • the date of purchase
    • the price of the purchase
    • state whether the product is UNOPENED or defective.
    • the reason for your return
  • Upon approval, we will respond with your RMA number and the address to ship the product(s) back to. Please do not send Hardware Returns to IDAutomation.com directly. The hardware return address will be sent to you with your RMA.
  • Immediately ship the product to the address given. It must be received within 30 days of your purchase for credit to be given. Remember, YOU ARE RESPONSIBLE FOR ALL COSTS (shipping, taxes, tariffs, etc.) on return items. In addition, all items returned must be sent with DELIVERY CONFIRMATION.  RMA numbers are only valid for 30 days and products received with an expired or invalid RMA number will be returned.
  • Once the product is received and confirmed UNOPENED or defective, your order will be refunded.
  • There may be a restocking fee accessed depending on the condition of the product when returned.

NOTE: There are no returns, exchanges or refunds for any of the labels or ribbons for any of the printers that we resell.

Limitation of Liability on Hardware

This limitation of hardware liability is necessary because IDAutomation is a reseller of hardware and does not directly manufacture any hardware devices. The entire limitation of liability (including attorney’s fees, if any) under this policy and/or the limited hardware warranty, if any, is 3 times the original purchase price of the product (excluding any tax, shipping and additional charges) at the time of purchase from IDAutomation or the authorized affiliate or reseller. This amount should be adequate to redirect any claims to the proper manufacturer, however, it should be understood that all intellectual property claims and all other claims relating to the hardware itself are not directly the responsibility of IDAutomation but rather only the manufacturer.

IDAUTOMATION, OUR RESELLERS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFITS OR POTENTIAL PROFITS, LOSS OF SAVINGS OR ANTICIPATED SAVINGS, LOSS OF BUSINESS OR GOODWILL, LOSS OF DATA, LOSS OF OPPORTUNITIES, OR LOSS OF USE OF THE PRODUCT OR ANY EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT PRODUCT, EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, YOUR TIME, REGARDLESS OF THE FORM OF ACTION, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF OR THE INABILITY TO USE THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, WHETHER OR NOT SUCH LOSS OR DAMAGE WAS FORESEEABLE, EVEN IF WE OR ANY OF OUR AFFILIATED COMPANIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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