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ActiveX Controls, Office Add-in or VBA Macros incompatible with Office2010 64-bit

Affected Products:

Problem(s):

Following a Microsoft update in June 2010 and the release of new 64 bit operating systems, an incompatibility issue with the 64 bit version of Office 2010 and our ActiveX controls, the Word Excel Add-in and the VBA macros was discovered. The ActiveX control and DLL will install and register with the 64 bit version of Windows and can be used everywhere except for 64 bit Office 2010.

If one of the font packages mentioned above is being used, the Font Encoder Application is still functional. The Word and Excel Add-in will throw an error when running the installation. The VBA macro will throw and error when trying to use one of the functions. All of the components mentioned are compatible with 32 bit versions of Office 2010.

Solution(s):

All of the products mentioned below have been reengineered to work with the 64 bit version of Office 2010 and released as of October 18th 2010.

If you have an active Priority Support agreement, log into the IDAutomation store and go to “Account” located in the upper right hand corner. On the Account screen, there will be a list of Recent Orders with a summary of what each order contains if there is more than one. Click on the "View Order" button of the order that contains the software to download. The download will be located under the Digital Goods section of the online Invoice.

If the Priority Support and Upgrade Subscription has not been purchased or is expired, it may be activated from the appropriate link below:

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