Problem: Barcode Fonts display correctly on the development machine or server. However, they do not display in Crystal Reports ActiveX Viewer on the client PC

This is a common problem for customers that are using the Crystal Reports ActiveX Viewer with barcode fonts or with the Barcode UFL. IDAutomation's understanding is the Crystal Reports ActiveX Viewer has several problems properly displaying custom or symbol encoded fonts.

 Some potential solutions are listed below:

1. Make sure all patches and updates to Crystal Reports have been installed, especially for the ActiveX Viewer. Contact Crystal Decisions support to verify all updates have been installed properly.
2. Try using another font type or try using one of the non-symbol encoded fonts. For fonts that are symbol encoded, IDAutomation also includes non-symbol encoded fonts in the distributed ZIP package.
3. Upgrade to the latest version of Crystal Reports and use the new feature to create PDF files to distribute to the client. When doing this, be sure to embed the fonts in the PDF.
4. If the above steps do not fix the problem and the customer's Priority Support and Upgrade Protection is up to date, please contact IDAutomation the Order number and the exact name of the non-functioning font. In some cases, IDAutomation can recompile the font using different settings that the ActiveX Viewer favors.
5. If the above steps do not fix the problem, it might be more convenient to use another program to display the barcodes on a web browser such as those recommended in IDAutomation's internet bar coding faq.

IDAutomation fonts that are dated July 2003, and later, have been created without symbol encoding and also include the new OpenType fonts. If an active Priority Support and Upgrade Subscription through RegNow is in effect, please contact IDAutomation with the order ID number to receive the updated download link. If an active support agreement is in effect through IDAutomation's store, please go back to the store online and go to “My Account”. Enter the user name, which is the email address and the password that created at the time of order. Then when logging in, the invoice should appear on the screen and in the upper right hand corner, there will be a link to “My Downloads”. This will be the location to download the update. To reactivate the Priority Support and Upgrade Subscription, please visit: http://www.idautomation.com/extended/about.html

See also:

• Error in the Crystal Reports formula when using Barcode UFL
• Distributing UFL runtime with Crystal Reports
• Truncated Barcode with Crystal Reports using the Barcode UFL
• Crystal Reports Barcode Tutorial Website

TSI

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