Home:  Support:  Search:

How do I access the most recent version of my software product?

Problem:

There has been an update to the product I purchased and I would like to receive the most recent version.

Solution(s):

If an active support agreement is currently in effect through the IDAutomation online store, please log into your account by entering the user name (email address associated with order placement) and the password created at the time of the order. After logging in, click on "Account" located in the upper right hand corner of the home screen. On the Account screen, there will be a list of Recent Orders with a summary of what each order contains if there is more than one. Click on the "View Order" button of the order that contains the software to download. The download will be located under Digital Goods section of the online Invoice.

If an active Priority Support & Upgrade Subscription is currently in effect through RegNow, please contact IDAutomation with the RegNow Order ID to receive an updated download link.

To reactivate a Priority Support & Upgrade Subscription, please visit http://www.idautomation.com/extended/about.html.

 

Copyright © 2005-2009, IDAutomation.com, Inc. All Rights Reserved. Legal Notices.

Over 70% of Fortune 100 companies use IDAutomation products to automate their businesses.