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Priority Support and Upgrade Subscription Policy:, Inc. offers free technical support by documenting all known issues at IDAutomation's website. Free technical support is provided via telephone or email and product upgrades for a period of 30 days from the date of purchase on all software products. Technical support and product upgrades may be provided beyond 30 days if the Priority Support and Upgrade Subscription is purchased for the product. Support is provided for IDAutomation products only. IDAutomation does provide consulting services or troubleshoot custom source code. For more information on support limitations, please refer to IDAutomation's statement of support.

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