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Image Generator application will not open

This issue applies to all Barcode Image Generators

Problem:

When attempting to open the Barcode Image Generator application, the application does not appear on the screen, or the application may only reside in the taskbar and can not be maximized.

Solution(s):

This problem occurs when the registry entries for the software have been corrupted. It may also occur when the active logged in user lacks the access rights to write to the system registry in HKEY_CURRENT_USER.

 Follow the steps below to delete the registry keys:

  1. Shutdown the Image Generator if it is running
  2. If possible, make a backup of the current registry before continuing
  3. Click Start
  4. Click Run
  5. Enter Regedit in the box and click ok
  6. A two-paned window should appear. On the left side, expand HKEY_CURRENT_USER
  7. Expand Software
  8. Expand IDAutomation.com
  9. Right Click on the appropriate ImageGenerator folder and choose Delete
  10. Close the registry editor and restart the Image Generator

This should fix the problem.

Related Documents:
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