Installation or printing problems may occur in Windows because of
the variety of print drivers available and the several different versions
of Windows in use today. The following procedure usually corrects font
problems in Windows:
Starting the print process in an application prior to installing
True Type Fonts causes the fonts not to work properly. It will be
necessary to reboot Windows to initialize the True Type Fonts before
they work properly in all applications. If not, the application
will substitute a text font instead of the IDAutomation font. This
is a known issue with Crystal Reports, Crystal Application Servers
and Microsoft Office Applications.
The demo and sample fonts provided by IDAutomation are missing
characters. Make sure all demo and sample fonts are removed before
installing the fully functional versions. The sample and demo
fonts include the letter "S" in the font name.
Installing both True Type and PostScript versions of same fonts
on the same PC may cause a conflict since both types of fonts use
the same font names. The fonts should all be True Type after installation.
If the PostScript fonts are installed, do not use the same version
as the True Type fonts.
Make sure the printer installed is capable of printing graphics,
as TrueType fonts usually will not work correctly without a default
graphics printer.
If the fonts are installed and Windows does not shut down properly,
the fonts may need to be installed again as in step 8 below.
Windows 95, 98 and ME can have problems with fonts when there
are more than 700 or so fonts installed. No more then 500 fonts
should be installed on these operating systems.
If the font was installed by copying it to the Windows/Fonts
folder, the font should then be “registered” as a font in the registry
by opening the font in the Control Panel – Fonts. Also, confirm
the font is an IDAutomation font.
Choose Start - Settings - Control Panel - Fonts.
Double click on the font and make sure it appears. A sample
of the font should be visible with a copyright notice from IDAutomation.com.
If the sample and copyright notice is not there, remove the
font and reinstall as in step 8 below. If the font is there,
it will now be correctly registered and should work normally.
Sometimes the fonts have to be removed and re-installed before
they will "register" and work correctly in Windows.
To reinstall TrueType fonts that are having problems:
Choose Start - Settings - Control Panel - Fonts
Remove the fonts that are not working correctly
Reboot
Choose Start - Settings - Control Panel - Fonts
Choose File - Install New Fonts
After the fonts are installed, Reboot again
Choose Start - Settings - Control Panel - Fonts
Double click on the font and make sure it appears
To properly print the font on some printers, the PC may need
to be setup to print TrueType fonts as graphics. To do this, click
Start - Settings - Printers. Select the correct printer being used,
choose Printer - Properties, and choose Options to make sure "Print
True Type as graphics" is selected; look in the Font or Graphics
folders for these settings. The print mode may need to be changed
to "raster." If these options are not present in the Printer-Properties,
check a few of the other settings such as "download True Type as
bitmap soft fonts".
Try choosing a different "Print Processor". This option usually
appears in the advanced section of the printer setup. Usually, good
results can be obtained when selecting "WinPrint" as the print processor
and "Raw" as the "Default Data Type". If this is a networked printer,
make this change to the machine the printer is connected to.
A poorly installed print driver, a bug in the print driver or
a corrupt print driver can cause problems. Reinstall the print driver
or obtain a new print driver from the printer vendor if it is available
and do the following:
Choose Start - Settings - Printers. Delete the printer.
Restart the computer.
Choose Start - Settings - Printers. Add the printer or follow
instructions provided by the printer vendor.
Restart the computer.
Try printing again.
If the steps above do not resolve the problem, try using an
older compatible print driver: Some print drivers such as the Windows
95 driver for the HP LaserJet 5 SI will cause font problems; however,
the printer will print properly if the HP LaserJet III driver is
installed on the port connected to the default printer.
If it appears the font may be truncated, increase the height
and width of the field the font is displayed in so there is extra
white space before and after the font.
If all of the above do not solve the problem, then something
in Windows is most likely corrupt such as the registry or a system
file. Try installing the fonts on another Windows computer to determine
if the original computer is having font problems. If problems persist
on the original computer, it may be necessary to reinstall Windows
on that computer.
