PLEASE NOTE: This return policy pertains only to IDAutomation.com Barcode Readers. For hardware returns from other manufacturers, such as Hand Held Products, Metrologic, Symbol or IDTech, etc., please review the following return policy.

If for any reason, you are not satisfied with your IDAutomation.com Plug 'n Play Barcode Scanner or Wand, we offer a 30 day money back guarantee. We would like to process your return as quickly as possible. To help us do this, please follow the instructions below. We must have all the information to process your return and refund your purchase. We are not responsible for any taxes, tariffs, and shipping costs on any products shipped or returned.

1. ALL COSTS FOR SHIPPING RETURNS WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.
2. All items returned must be sent with DELIVERY CONFIRMATION. It is imperative to be able to confirm your return with a Tracking Number (like FedEx or UPS) or Return Receipt (like the USPS).
3. Shipped products must be returned in original shipping containers and packaging. The item cannot be refunded if it is missing parts, manuals or is not in original packaging. (There may be a restocking fee assessed depending on the condition of the product when returned.)
4. Hardware product returns must be received within the first 30 days.
5. The customer is responsible for all shipping costs when returning products.
6. Customers outside of the United States are responsible for all additional shipping fees, including, but not limited to, brokerage fees and international shipping fees and will not be reimbursed if item is returned.

Return Instructions:

• Print out a completed copy of the IDAutomation Hardware Return Form.
• You must fill in ALL the fields and blanks. This includes the order number, name, email address and reason for return. Please write or type in English.
• Please include whether you are requesting a refund or would like an exchange.
• Immediately ship the product to the address given. It must be received within 30 days of your purchase for credit to be given. Remember, YOU ARE RESPONSIBLE FOR ALL COSTS (shipping, taxes, tariffs, etc.) on return items. And all items returned must be sent with DELIVERY CONFIRMATION.
• Shipped products must be returned in original shipping containers and packaging.
• Once the product is ordered and returned, only the cost of the scanner will be refunded. The customer is responsible for paying all shipping costs.