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We are sorry if you feel the need to return your product. If there
is anything IDAutomation can do to help avoid a return, please
contact
us.
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IDAutomation SOFTWARE:
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We would like to process your return as quickly as possible. To
help us do this, please follow the instructions below. We must have
all the information to process your return and refund your purchase.
All IDAutomation software products have a 60-day unconditional
money back guarantee. *
- Destroy the software. If you have not already done
so, destroy all copies of the downloaded software now.
- Print a completed copy of the
Letter of Software
Property Destruction Form. This form is required
because you gained access to the software after ordering it.
- You must fill in ALL fields and blanks including
the order number, name, email address and reason for return.
Please write or type in English.
- Sign the letter. If it is not signed, it cannot be
accepted.
- Send us the signed letter via fax at 813-354-3583.
Or you may mail to:
IDAutomation.com, Inc.
Software Returns
550 N. Reo St., Suite 230
Tampa, FL 33609-1065
If we receive the letter postmarked before the end of the return
period, your refund will be processed within 10 business days.
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NICELABEL Barcode Label Printing Software:
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We would like to process your return as quickly as possible.
To help us do this, please follow the instructions below. We must
have all the information to process your return and refund your
money. Nicelabel International has a 30-day return policy.
- Destroy the software. If you have not already done
so, destroy all copies of the downloaded software now.
- Print out a copy of the
Niceware Software License Return Agreement. This
form is required because you gained access to the software after
ordering it.
- You must fill in the product serial number, name,
date and signature. Please write or type in English.
- Print out a completed copy of the
Letter of
Software Property Destruction Form. This form is
required because you gained access to the software after ordering
it.
- You must fill in ALL the fields and blanks including
the order number, name, email address and reason for return.
Please write or type in English.
- Sign the letter. If it is not signed, it cannot be
accepted.
- Send us both signed letters via fax at 813-354-3583.
Or you may mail to:
IDAutomation.com, Inc.
NiceLabel Software Returns
550 N. Reo St., Suite 230
Tampa, FL 33609-1065
If we receive the letter postmarked before the end of the
return period, your refund will be processed within 10 business
days.
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HARDWARE or Shipped Product Purchases:
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ATTENTION: IDAutomation cannot issue a return for any
product that is not defective. Once a product has been opened,
it is considered "used" by the manufacturer and is not resalable.
If our Distribution Center finds an item that is not defective
when their testing has been completed, the product will be returned
to you and no refund will be issued.
If you have purchased an IDAutomation.com
Plug 'n Play Barcode Reader, please view the following
return
policy.
We would like to process your return as quickly as possible.
To help us do this, please follow the instructions below. We must
have all the information to process your return and refund your
money. IDAutomation is NOT responsible for taxes, tariffs, and shipping
costs on returned products. Please do not send Hardware Returns
to IDAutomation.com directly. The hardware return address
will be sent to you with your RMA.
NOTE: There are no returns, exchanges or refunds
of labels or ribbons for any of the printers that IDAutomation offers.
- ALL COSTS FOR SHIPPING RETURNS WILL BE THE SOLE RESPONSIBILITY
OF THE CUSTOMER.
- All items returned must be sent with DELIVERY CONFIRMATION.
It is imperative to be able to confirm your return with a Tracking
Number (like FedEx or UPS) or Return Receipt (like the USPS).
- Shipped products must be returned UNDAMAGED in original
shipping containers and packaging. The item will be returned
if it is missing parts, manuals or is not in original packaging.
- If our Distribution Center finds an item that is not
defective when their testing has been completed, is missing
parts or is not in the original packaging, the product will
be returned to you and no refund will be issued.
- Hardware product returns must be received within the first
30 days, except for all Symbol Products, which
need to be returned in 15 days. After the return period
has expired, you must contact the manufacturer of the product
for the manufacturer's warranty.
- After submitting your request for a return, you will receive
a response from us within 3 working days.
- Please do not send Hardware Returns to IDAutomation.com
directly. The hardware return address will be sent to you
with the RMA.
- The customer is responsible for all shipping costs
when returning products.
Return Instructions:
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Submit a Help Desk Ticket for an RMA.
Please include the following in your correspondence:
- your full name
- your order number
- the product name(s) and quantity being returned
- the date of purchase
- the price of the purchase
- state whether the product is UNOPENED or
defective.
- the reason for your return
- Upon approval, we will respond with your RMA number and
the address to ship the product(s) back to. Please do
not send Hardware Returns to IDAutomation.com directly.
The hardware return address will be sent to you with your
RMA.
- Immediately ship the product to the address given. It
must be received within 30 days of your purchase for credit
to be given. Remember, YOU ARE RESPONSIBLE FOR ALL COSTS
(shipping, taxes, tariffs, etc.) on return items. In addition, all items
returned must be sent with DELIVERY CONFIRMATION.
RMA numbers are only valid for 30 days and products received
with an expired or invalid RMA number will be returned.
- Once the product is received and confirmed UNOPENED or defective,
your order will be refunded.
- There may be a restocking fee accessed depending on the
condition of the product when returned.
NOTE: There are no returns, exchanges or refunds
for any of the labels or ribbons for any of the printers that we
resell.
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