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    Technical Support     Integration     Symbology FAQs

Barcode Scanner Support:

Product Problem Possible Solutions
All keyboard wedge barcode scanners The Barcode scanner does not operate properly after PC is powered on for some time, scanner may even send codes or text from the keyboard even when there is nothing being scanned. The PC is falling into a sleep or doze state. Reboot the PC and go into the hardware setup portion of the BIOS and disable all power / energy saving features.
All barcode scanners Barcodes are printed and are not scanned in by the scanner. Verify that the proper start, stop and check characters are included in the barcode. Also, verify that the symbology is enabled in the scanner; refer to the manual.
USB Scanners Windows XP does not function properly after connecting USB scanner. Microsoft has a Windows XP USB update available here. For more information, please view these knowledgebase articles: KB813139 and KB822603.
IDAutomation SC5USB Scanner Need to disable the default carriage return the barcode scanner sends to the PC after scanning the barcode. By default, this barcode scanner has the suffix of 0D, which is a carriage return. If this option needs to be disabled, program the string setting on page 74 of the manual to 00.

IDAutomation Barcode Scanner Training Video
Programming a Symbology to Read
Using the String Setting Feature to Program a Tab
Setting Scanner to Factory Default
Reading the PDF417 Symbology
Enable Print Quality Assessment feature in SC7
Enable Intelligent Mail symbology in SC7

Other Barcode Scanner Manufacturers

Manufacturer Telephone Number Email or Online Support
APC (American Power Conversion Corp.) Customer Service:
877-800-4272
Tech Support: 
800-555-2725
Phone Support
Web Support
Cherry Corporation Corporate Office:
262-942-6500
Email Customer Service
Email Technical Support
Citizen Systems America Corporation Customer Service
& Tech Support:
1-800-421-6516 
PreSales Support
Technical Support
Datacard Group Customer Service:
800-621-6972, ext. 6930
Tech Support:
800-328-3996 or
952-988-2316
Email Customer Support
Web Support
DataLogic Customer Service:
800-929-3221 
Email Sales
Email Support
Contact Support Form
Datamax Corporation Customer Service:
800-816-9649
Tech Support:
407-523-5540
General Inquiries Form
Contact Sales Form
Request Support Form
ELO Touchsystems - Tyco Electronics Customer Service:
800-557-1458
Tech Support:  
1-800-557-1458 (choose option 3, then option 2)
Email Customer Service
Request Technical Support
Epson PreSales Support:
800-463-7766
Knowledge Base
Contact Support
Honeywell - Scanning & Mobility
formerly HHP and Metrologic
Customer Service:
800-782-4263
Tech Support:
800-782-4263 x4
Technical Support
ID Tech Customer Service:
800-984-1010
Tech Support:
714-761-6368 
Email Sales
Email Support
IDTech Support Site
Intermec Technologies Customer Service:
800-934-3163
or (425) 348-2726
Tech Support:
800-755-5505
Intermec Online Support
KeyScan Inc. Customer Service:
888-539-7226
or 905-430-7226
Email Sales
L-1 Identity Solutions - Bioscrypt
DBA-MorphoTrust USA
Customer Service:
978-215-2400
Email Sales
MagTek, Inc. Tech Support:
651-415-6800
Contact MagTek
Email Support
Online Support
Opticon Customer Service & Tech Support:
800-636-0090
Email Support
Online Support
Pioneer POS - Stealthtouch Customer Service & Tech Support:
888-468-9757
Contact Sales
Contact Support
POS-X Customer Service:
800-790-8657 ext. 4
Tech Support:
800-790-8657 ext. 5
Email Sales
Email Support
Online Support
Support Form
Red Beam, Inc. Customer Service & Tech Support:
877-373-0390
678-373-0390
Email Sales
Email Support
Knowledgebase
Printronix, Inc. Customer Service & Tech Support:
800-665-6210
Email Sales
Online Support
SocketMobile, Inc Customer Service & Tech Support:
800-552-3300
Sales Contact Form
Online Support
Motorola Solutions - Formerly Symbol Technologies Customer Service & Tech Support:
800-653-5350
Contact Sales
Request Support Form
Online Support
Unitech Customer Service & Tech Support:
800-861-8648
Contact Unitech
Email Sales
Online Support
Zebra Technologies Customer Service:
800-423-0422
Tech Support:
847-913-2259
Zebra Online Support
 
IDAutomation Plug 'n Play USB Barcode Reader Manuals
IDAutomation SC4USB Barcode Scanner User Manual
IDAutomation Plug 'n Play SC5USB Barcode Scanner User Manual
IDAutomation USB SC5USB-D Scanner with Databar & PDF417 User Manual
IDAutomation Wireless SC5USB-W Scanner with Databar & PDF417 User Manual
IDAutomation 2D Barcode Scanner with PQA User Manual
IDAutomation Plug 'n Play W3USB Barcode Wand User Manual

IDAutomation has documented the most common support issues known. If other problems are encountered, please contact Technical Support so the knowledgebase can be updated.

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