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Technical Support Integration Symbology FAQs

Barcode Scanner Support:

Product Problem Possible Solutions
All keyboard wedge barcode scanners The Barcode scanner does not operate properly after PC is powered on for some time, scanner may even send codes or text from the keyboard even when there is nothing being scanned. The PC is falling into a sleep or doze state. Reboot the PC and go into the hardware setup portion of the BIOS and disable all power / energy saving features.
All barcode scanners Barcodes are printed and are not scanned in by the scanner. Verify that the proper start, stop and check characters are included in the barcode. Also, verify that the symbology is enabled in the scanner; refer to the manual.
USB Scanners Windows XP does not function properly after connecting USB scanner. Microsoft has a Windows XP USB update available here. For more information, please view these knowledgebase articles: KB813139 and KB822603.
IDAutomation SC5USB Scanner Need to disable the default carriage return the barcode scanner sends to the PC after scanning the barcode. By default, this barcode scanner has the suffix of 0D, which is a carriage return. If this option needs to be disabled, program the string setting on page 74 of the manual to 00.

IDAutomation Barcode Scanner Training Video
Programming a Symbology to Read
Using the String Setting Feature to Program a Tab
Setting Scanner to Factory Default
Reading the PDF417 Symbology
Enable Print Quality Assessment feature in SC7
Enable Intelligent Mail Symbology in SC7

IDAutomation Plug 'n Play USB Barcode Reader Manuals
SC5USB-D Scanner User Manual
Programming Guides
SC1500 Scanner User Manual
Programming Guides
SC5USB-W Wireless Scanner User Manual
Programming Guides
SC7USB 2D Scanner with PQA User Manual
Programming Guides
SC4USB - Discontinued User Manual  
SC5USB - Discontinued User Manual
W3USB - Discontinued User Manual  

Other Barcode Scanner Manufacturers

Manufacturer Telephone Number Email or Online Support
(American Power Conversion Corp.)
Customer Service:
Tech Support: 
Web Support
Cherry Corporation Corporate Office:
Contact Form
Citizen Systems America Corporation Customer Service
& Tech Support:
Sales & Support Info
Datacard Group Customer Service:
800-621-6972, ext. 6930
Tech Support:
800-328-3996 or
Customer Support
Drivers & Downloads
DataLogic Customer Service:
Sales & Support
Datamax Corporation
(acquired by Honeywell - Dec 2014)
Customer Service:
Tech Support:
General Inquiries Form
Contact Sales Form
Request Support Form
ELO Touchsystems Customer Service:
Tech Support:  
(choose option 3, then option 2)
Customer Service
Technical Support
Epson PreSales Support:
Drivers & Support
Honeywell - Scanning & Mobility
(Acquired HHP and Metrologic)
Customer Service:
Tech Support:
800-782-4263 x4
Technical Support
ID Tech Customer Service:
Tech Support:
Contact Sales
Contact Support
IDTech Support Site
Intermec Technologies
(acquired by Honeywell)
Refer to Honeywell
Contact Info.
Contact Intermec
Support Site
KeyScan Inc. Customer Service &
Tech Support:
1-888-KEYSCAN (539.7226)
Email Sales
Technical Support
L-1 Identity Solutions - Bioscrypt
DBA-MorphoTrust USA
Customer Service:
Email Sales
MagTek, Inc. Tech Support:
Contact MagTek
Email Support
Online Support
Opticon Customer Service &
Tech Support:
Contact Opticon
Contact Support
Online Support
Pioneer POS - Stealthtouch Customer Service
& Tech Support:
Contact Sales
Contact Support
POS-X Customer Service:
800-790-8657 ext. 4
Tech Support:
800-790-8657 ext. 5
Email Sales
Email Support
Online Support
Support Form
Red Beam, Inc. Customer Service &
Tech Support:
Email Sales
Email Support
Printronix, Inc. Customer Service &
Tech Support:
Email Sales
Online Support
SocketMobile, Inc Customer Service &
Tech Support:
Customer Service & Sales
Unitech Customer Service &
Tech Support:
Contact Unitech
Email Sales
Online Support
Zebra Technologies
(Acquired Motorola Solutions;
which had previously acquired
Symbol Technologies
Customer Service:
Tech Support:
Zebra Online Support
Contact Zebra

IDAutomation has documented the most common support issues known. If other problems are encountered, please contact Technical Support so the knowledgebase can be updated.

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