|
Product |
Problem |
Possible Solutions |
| All
keyboard wedge barcode scanners |
The Barcode
scanner does not operate properly after PC is powered
on for some time, scanner may even send codes or text
from the keyboard even when there is nothing being scanned. |
The PC
is falling into a sleep or doze state. Reboot the PC
and go into the hardware setup portion of the BIOS and
disable all power / energy saving features. |
| All
barcode scanners |
Barcodes
are printed and are not scanned in by the scanner. |
Verify
that the proper start, stop and check characters are
included in the barcode. Also, verify that the symbology
is enabled in the scanner; refer to the manual. |
| USB
Scanners |
Windows
XP does not function properly after connecting USB scanner. |
Microsoft
has a Windows XP USB update available
here. For more information, please view these knowledgebase
articles:
KB813139 and
KB822603. |
| IDAutomation
SC5USB Scanner |
Need
to disable the default carriage return the barcode scanner
sends to the PC after scanning the barcode. |
By default,
this barcode scanner has the suffix of 0D, which is
a carriage return. If this option needs to be disabled,
program the string setting on page 74 of the manual
to 00. |
IDAutomation has documented the most common support issues
known. If other problems are encountered, please contact
Technical Support so the knowledgebase can be updated.
