IDAutomation.com, Inc. offers free technical support through documentation of all known issues on the company’s website. IDAutomation offers free technical support for a period of 30 days from the date of purchase on all software products and product upgrades via phone or when the customer opens a Help Desk ticket.

Technical support and product upgrades may be provided beyond 30 days with a purchased Priority Support and Upgrade Subscription plan.

The support provided is for IDAutomation barcode products only. IDAutomation cannot provide consulting services or troubleshoot custom source codes. Below is listed the type of support that can be provided for each product.

Symbology Support for all Products:
IDAutomation provides full support for the symbology, the barcode type, implemented in the product, ensuring it was created according to the standard, providing information about the standard and implementing new changes to the symbology standard as necessary. For example, support will be provided in the event IDAutomation barcode products fail to scan, scan intermittently or develop any other symbology related issue.

IDAutomation Font Products:
All fonts created by IDAutomation are fully supported, ensuring that they are created according to the standards for the symbology and type of font, such as PostScript, TrueType, etc. Installation procedures for IDAutomation fonts are provided for Windows and Macintosh operating systems. Although examples are provided for installing fonts on Linux and UNIX, IDAutomation is unable to provide support for the Linux and UNIX operating systems. On any particular operating system, installation procedures are the same for all similar fonts. For operating systems other then Windows or Macintosh, consult the application vendor or the operating system's documentation. IDAutomation can only support the font itself, not the operating system the font is installed on.

Barcode Font Tools and Source Code:
IDAutomation provides several barcode font tools which include macros, add-ins and source code to format data to the barcode fonts. IDAutomation supports all the tools that are provided for the barcode fonts shown in the examples. IDAutomation is unable to troubleshoot custom source code; therefore, the problem must be duplicated using the examples provided so the technical staff can assist in the problem solving. For example, the DLL provided contains an example of how to use it in Visual Basic, but IDAutomation cannot tell how to access it from FoxPro or Delphi. Source code for the barcode fonts is provided to help programmers format the font to a printable string. This source code is provided as sample code that has been tested in a developmental environment. IDAutomation can only support the source code for the developmental environment it was created and tested in. Custom source code, modified versions of IDAutomation’s source code or a source code that is being used in another developmental environment cannot be supported.

Java Barcode Products:
Support for Java barcode products such as JavaBeans, Applets, Servlets and class libraries is provided to support the product itself. These products were developed and tested on Windows 2000 using JDK 1.3 or later and support for these products can only be provided if the problem can be reproduced on Windows 2000 using JDK 1.3 or later.

ActiveX Controls:
The ActiveX Control products contain documented examples for its use with supported applications and environments including Microsoft Word, Excel, Access, Visual Basic and C++. The controls can be used in other applications just like any other ActiveX Control. However, support for the other applications cannot be provided. If a problem can be reproduced in an environment that IDAutomation supports, then technical assistance for ActiveX Control products can be provided. Customized version of the control, such as an interop DLL, cannot be supported.

.NET Forms Controls:
The .NET Forms Controls are supported in Visual Studio .NET and require .NET Framework 1.1 or greater. Support for the controls are only provided for the examples within the product documentation. Custom source code, modified versions of IDAutomation’s source code, or a source code that is being used in another developmental environment cannot be supported. Customized versions of the control cannot be supported.

ASP Barcode Server for IIS:
The product is supported on NT 4.0 or later. IDAutomation can only troubleshoot the problem if it can be duplicated by entering the URL of the barcode directly from the browser as described in the manual. Custom web pages or ASP scripts cannot be supported.

Native Generator Products:
The Native Barcode Generators create barcodes without the use of  barcode fonts or components. The Native Barcode Generator for Microsoft Access, the Native Barcode Generator for Oracle Reports, the Native Barcode Generator for Crystal Reports, the Native FileMaker Pro Barcode Generator Plug-In, and the AJAX & JavaScript Barcode Generator can only be supported through the duplication of the issue from within the examples provided in the product.

IDAutomation USB Scanner:
Support for the IDAutomation scanner is included with a one year warranty. There is an option to upgrade to a 3 year Extended Warranty with priority support for $29 for the IDAutomation USB Barcode Scanner with DataBar or IDAutomation BlueTooth Wireless Scanner with GS1 Databar and PDF417 when purchased with the scanner. Support is not provided for scanners manufactured by other vendors.

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