Technical Support Site
Barcode Scanner Support:
| Product | Problem | Possible Solutions |
| All keyboard wedge barcode scanners | The Barcode scanner does not operate properly after PC is powered on for some time, scanner may even send codes or text from the keyboard even when there is nothing being scanned. | The PC is falling into a sleep or doze state. Reboot the PC and go into the hardware setup portion of the BIOS and disable all power / energy-saving features. |
| All barcode scanners | Barcodes are printed and are not scanned in by the scanner. | Verify that the proper start, stop and check characters are included in the barcode. Also, verify that the symbology is enabled in the scanner; refer to the manual. |
| USB Scanners | Windows XP does not function properly after connecting USB scanner. | Microsoft has a Windows XP USB update available here. For more information, please view these knowledgebase articles: KB813139 and KB822603. |
| IDAutomation SC5USB Scanner | Need to disable the default carriage return the barcode scanner sends to the PC after scanning the barcode. | By default, this barcode scanner has the suffix of 0D, which is a carriage return. If this option needs to be disabled, program the string setting on page 74 of the manual to 00. |
| IDAutomation Plug 'n Play USB Barcode Reader Manuals | ||
| SC5USB-D Scanner | Programming Guides | |
| SC1500 Scanner |
User Manual |
Programming Guides |
| SC5USB-W Wireless Scanner | Programming Guides | |
| SC7USB 2D Scanner with PQA |
User Manual |
Programming Guides |
| SC4USB - Discontinued | User Manual | |
| SC5USB - Discontinued | User Manual | |
| W3USB - Discontinued | ||
Other Barcode Scanner Manufacturers
| Manufacturer | Telephone Number | Email or Online Support |
|
APC (American Power Conversion Corp.) |
Customer Service:
877-800-4272 Tech Support: 800-555-2725 |
Web Support |
| Citizen Systems America Corporation |
Customer Service & Tech Support: 1-800-421-6516 |
Sales & Support Info |
| Datacard Group |
Customer Service: 800-621-6972, ext. 6930 Tech Support: 800-328-3996 or 952-988-2316 |
Customer Support Drivers & Downloads |
| DataLogic |
Customer Service: 800-929-3221 |
Sales & Support |
|
Datamax
Corporation (acquired by Honeywell - Dec 2014) |
Customer Service: 800-816-9649 Tech Support: 407-523-5540 |
General Inquiries Form Contact Sales Form Request Support Form |
| ELO Touchsystems |
Customer Service: 800-557-1458 Tech Support: 1-800-557-1458 (choose option 3, then option 2) |
Customer Service Technical Support |
| Epson |
PreSales Support: 800-463-7766 |
Drivers & Support |
|
Honeywell - Scanning & Mobility (Acquired HHP and Metrologic) |
Customer Service: 800-782-4263 Tech Support: 800-782-4263 x4 |
Technical Support |
| ID Tech |
Customer Service: 800-984-1010 Tech Support: 714-761-6368 |
Contact Sales Contact Support IDTech Support Site |
|
Intermec Technologies (acquired by Honeywell) |
Refer to Honeywell Contact Info. |
Contact Intermec
Support Site |
| KeyScan Inc. |
Customer Service & Tech Support: 1-888-KEYSCAN (539.7226) |
Email Sales Technical Support |
|
L-1 Identity Solutions - Bioscrypt DBA-MorphoTrust USA |
Customer Service: 978-215-2400 |
Email Sales |
| MagTek, Inc. |
Tech Support: 651-415-6800 |
Contact MagTek Email Support Online Support |
| Opticon |
Customer Service & Tech Support: 800-636-0090 |
Contact Opticon Contact Support Online Support |
| Pioneer POS - Stealthtouch |
Customer Service & Tech Support: 888-468-9757 |
Contact Sales Contact Support |
| POS-X |
Customer Service: 800-790-8657 ext. 4 Tech Support: 800-790-8657 ext. 5 |
Email Sales Email Support Online Support Support Form |
| Red Beam, Inc. |
Customer Service & Tech Support: 877-373-0390 678-373-0390 |
Email Sales Email Support Knowledgebase |
| Printronix, Inc. |
Customer Service & Tech Support: 800-665-6210 |
Email Sales Online Support |
| SocketMobile, Inc |
Customer Service & Tech Support: 800-552-3300 |
Customer Service & Sales |
| Unitech |
Customer Service & Tech Support: 800-861-8648 |
Contact Unitech Email Sales Online Support |
|
Zebra Technologies (Acquired Motorola Solutions; which had previously acquired Symbol Technologies) |
Customer Service: 800-423-0422 Tech Support: 847-913-2259 |
Zebra Online Support Contact Zebra |
IDAutomation has documented the most common support issues known. If other problems are encountered, please contact Technical Support so the knowledgebase can be updated.
