If the client is trying to download a software package that was previously purchased, please log into the IDAutomation store and click on "Account Login" to download the software or to generate a download link for the end user. If there are any questions, please contact IDAutomation directly.

Prices, Licensing and Order Form links are located at the bottom of each product page. Choosing the “Buy Now” link from the Product List may also place orders. Please read the information below about how orders are processed. Please refer to IDAutomation’s Order Process FAQ for any questions, or the Reseller Order Process FAQ for Resellers.

The following describes our order process:

1. All orders are processed through the IDAutomation online store.
2. For all credit card transactions, IDAUTOMATION.COM, INC. will appear on the customer's credit card statement. IDAutomation strongly encourages ordering by credit card, as other payment methods may take several business days to process.
3. If a software product is ordered, customers will also have the option to purchase the one year Priority Support & Upgrade Subscription as well as a copy of the Software on CD.
4. The Checkout page will allow you to create a login as a new customer by completing the Billing Address information and then clicking Continue to Create Account by entering a password. Alternatively, you may click on the Log In button at the top and log in as a Returning Customer with the email address and password that was created if a previous order was placed.
5. The Billing Address should reflect the person/company placing the order. If paying by credit card, please be sure that the billing information matches the information on the credit card statement. If the order is for someone else, select "ship to a different address" under the Shipping Address section and complete the shipping address portion for the customer. The information in the shipping address section will be to whom the software product will be licensed.
6. On the second page, select the desired shipping method for hardware and Software on CD orders. There may be more than one shipping field if the items are being shipped from different locations. Please note that nothing will ship for software-only orders that do not include a copy of the Software on CD, as these products will be available online via download.
7. The "Coupon or Promotional" section is for resellers only. Further instructions are outlined in the Reseller Order Process section.
8. Under the Payment Methods section, you must agree to the Terms and Conditions. The next section under Payment Methods offers various choices of payment. IDAutomation accepts Visa, MasterCard, American Express and Discover credit cards. Other payment options include Check by Mail and Electronic Check drawn on a U.S. bank and Purchase Orders from customers in the USA with a $300 minimum, and all hardware orders over $1,000 must be paid before they can be shipped. Processing fees apply to Purchase Order payment methods.
9. Online credit card orders and electronic checks are usually approved immediately. However, in some cases, orders will be delayed because they require additional verification and are manually reviewed to protect against fraud.
10. Payment via Purchase Order or Check by Mail can extend the order process 2 to 3 business days, sometimes more. Make all Purchase Orders and Checks/Money Orders payable to IDAutomation.com, Inc.; an order must first be completed online to obtain an order number. Detailed instructions are provided on the order form. Processing fees apply.
11. Before processing the order, you must accept agreement to the IDAutomation Software License Agreement and/or Hardware Return Policy.
12. An "Order Notes" section is provided after the order has been submitted so customers can add any additional information needed regarding the order or delivery.
13. After order approval, an order confirmation email will be sent containing the order summary and shipment information if applicable. This transaction receipt may serve as an invoice, or you may log back into your personal My Account page to print out an invoice. After logging back in, click on View Order under Recent Orders and click on Printable Version for the Invoice.
14. Once the order has been processed and payment received, you will receive an email notifying you of any digital software included in your order being available for download. You will need to log back into My Account to download the software; it must be downloaded within 60 days or it will deactivate and a Priority & Support Upgrade Subscription must be valid to regain access. If the purchaser is not the end user of the software, you may copy the secure download link and email it to the end user for easy download access.
15. The download is usually in the form of a ZIP file package containing several files and documentation. The "readme" file is the primary document that describes the product and can be viewed in any web browser.
16. To obtain prices or to start the order process, go directly to the IDAutomation Product List.

Reseller Order Process via Coupon Code:

The following describes the coupon code reseller process, which allows resellers to drop-ship products to customers without maintaining inventory. To obtain a coupon code, register by filling out the reseller agreement.

1. All orders are processed through the IDAutomation online store.
2. For all credit card transactions, IDAUTOMATION.COM, INC. will appear on the customer's credit card statement. Payment by credit card is preferred, but may also be made by check to IDAutomation.com Inc.; however, other payment methods take several business days to process.
3. To get to the order form, click the "order now" button from any of the IDAutomation product pages. If a software product is ordered, there will be the option to purchase the one year Priority Support & Upgrade Subscription as well as a copy of the Software on CD for your customer if requested. Neither of these additional items qualify for the Reseller Discount.
4. The Billing Address should reflect the person placing the order. If paying by credit card, please be sure that the billing information matches the information on the credit card statement. In the Shipping Address section of the order form, click "ship to a different address" and enter the name and address of the customer/client to whom the product will be licensed. The product will be licensed to the customer defined in the shipping address.
5. On the second page, select the desired shipping method for hardware and Software on CD orders. There may be more than one shipping field if the items are being shipped from different locations. Please note that nothing will ship for software-only orders that do not include a copy of the Software on CD, as these products will be available online via download.
6. Enter the Reseller Code in the "Coupon or Promotional" section to receive the reseller discount.
7. Under the Payment Method section, you must agree to the Terms and Conditions. The next section under Payment Methods offers various choices of payment. IDAutomation accepts Visa, MasterCard, American Express and Discover credit cards. Other payment options include Check by Mail or Electronic Check drawn on a U.S. bank. We do not accept PO's from resellers. Software downloads are released once we receive payment in full.
8. Online credit card orders are usually approved immediately. However, some orders may require additional verification and may need to be reviewed manually for fraud.
9. An "Order Notes" section is provided after the order has been submitted so resellers can add any additional information needed, such as internal reference numbers or other notes regarding the order.
10. Order confirmation invoices and instructions to access download links will be emailed to the reseller email address associated with the order immediately after approval. To avoid the customer having access to the reseller’s account information, a download link URL will be provided when you log back into My Account and that link may be emailed to the end user for easy download access; it must be downloaded within 60 days or it will deactivate and a Priority & Support Upgrade Subscription must be valid to regain access.
11. After the order is complete, the customer's name appearing in the shipping address is automatically registered for technical support.
12. To obtain prices or to start the order process, go directly to the IDAutomation Product List.   

For answers to frequently asked questions concerning the order process follow the links below, to return to this page use the browser’s ‘back’ button.

• Can I download my software immediately?
• How do I download my software product?
• How do I create a download link if I am not the end user?
• I ordered the wrong product - how do I exchange it?
• How many licenses do I need and how is your product licensed?
• How do I get a receipt or invoice?
• How do I obtain prices and product numbers?
• VAT tax information for European customers:
• GST tax was added to my hardware purchase
• The order form automatically adds sales tax although we are tax exempt:
• Can I order for someone else?
• I am a reseller; can I order for my customer at the wholesale price?
• As a reseller, can you drop-ship an order?
• Do you have a list of resellers I can order from; is there one in my country?
• Can I get an Invoice mailed to me?
• Describe "Priority Support and Upgrade Subscription" and how much it costs.
• Are there discounts for small and non-profit companies or educational institutions?
• Is it safe to order online with my credit card?
• I ordered a CD and did not receive it.
• How do I get technical support?
• How much technical support can you provide for my project after I order?
• Have any other questions? Please contact IDAutomation.

Can I Download my Software Immediately?

Credit card orders are immediately approved and activated for download, except in cases where fraud is suspected. All of our software packages are available for download once payment has been has been approved.

How do I Download my Software Product?

To download the software, go back to the IDAutomation Store and click on “Account” in the upper right hand corner.

The Returning Customer will need to enter his/her user name and password, which was created at the time of the original order. After logging in, there will be a list of Recent Orders. Click "View Order" to access the download for the corresponding order. Under the heading "Digital Goods", there will be the URL to download the software.

To purchase a CD of the product, please visit: http://idautomation.com/cart/Software-on-CD-P750.aspx

Those orders that have not received payment will not have an active download link. If you do not have an active Priority Support and Upgrade Subscription, and/or it is outside of the 30-day complimentary support, you will need to renew your Priority Support and Upgrade Subscription to have the download link reactivated.

How do I Create a Download Link if I am not the End User?

With our new store, you will no longer have to create a download link to send to the end user. After logging into your “Account” in the upper right hand corner of our store, there will be a list of Recent Orders. Click "View Order" to access the download for the corresponding order. Under the heading "Digital Goods", there will be the URL to download the software that can be emailed to the end user.

I Ordered the Wrong Product - How Can I Exchange it?

To exchange a product, please reorder the correct product and contact IDAutomation with the new order number and the original order number of the product being returned. IDAutomation will then refund the purchase price of the returned product according to the type of payment originally used after completing the Letter of Software Property Destruction Form. This is necessary so the licensing data is correct in the IDAutomation database.

How Many Licenses do I Need?

To determine how many licenses are needed, read Section 1 License Grant portion of the appropriate license agreement. Licenses may not be shared between companies except under the conditions of the Developer License.

Are There Discounts for Small and Non-Profit Companies or Educational Institutions?

IDAutomation does not offer any discounts, however, the Small Company Developer License is offered for half the price of the Developer License for all organizations with gross annual revenue or funding of less than 2 million U.S. Dollars or equivalent amount in a foreign currency. To qualify for the Small Company Developer License, send the signed Small Company Agreement located at http://www.idautomation.com/sca/ after purchase of the license is completed.

VAT Tax Information for European Customers:

VAT tax is not added to an order if the order is directly from IDAutomation’s website and payment is by credit card. Most of IDAutomation’s European customers are businesses that are exempt from the VAT tax or they have a registered VAT ID, which allows them to pay the VAT tax directly to their government instead of adding it to the order. In some cases, such as when ordering through a reseller or selecting a payment other than credit card, customers will be charged the VAT tax and will need to file a form with their country to have the VAT tax reimbursed. This is a common process in Europe and these customers should be familiar with that process.

GST Tax was Added to my Hardware Purchase:

Because IDAutomation does not have an office located in Canada, we are responsible for collecting GST Taxes. If you have a GST #, this tax can be exempted from your order if you send as a signed Drop Shipment Certificate.

The Order Form Automatically Adds Sales Tax Although we are Tax Exempt:

To exclude sales tax for customers with a billing address located in Florida, enter the tax-exempt certificate number and expiration date at the time of order.

Is it Safe to Order Online with my Credit Card?

Ordering online by credit card is the fastest and safest method of receiving the product. All of the online order forms are located on an IDAutomation secure order server and have a high-grade encryption of RC4 128 bit. The browser will confirm that the small padlock icon in the status bar encrypts the web page; when at an encrypted secure site, the padlock is closed. Our Extended Validation SSL gives users an easy visual confirmation of the security in our store. In many of the major browsers, the address bar will turn green and will display the name of the Extended Validation certificate owner, ensuring that the transaction is encrypted and that IDAutomation.com has been authenticated according to the most rigorous industry standards. In addition, the beginning URL of the encrypted secure site will begin with HTTPS instead of HTTP.

Can I get an Invoice Mailed to me?

IDAutomation does not mail invoices or receipts generally. Invoices and receipts are provided by email and should be printed by the customer. This transaction receipt may serve as an invoice or you may log back into your personal My Account page to print out an invoice. After logging back in, click on View Order under Recent Orders and click on Printable Version for the Invoice. If you need to have an invoice physically mailed, contact IDAutomation with the order number and complete mailing address.

I Ordered a CD but did not Receive it:

Please contact IDAutomation with the order number and complete mailing address. IDAutomation will check on the status of the order and correct the address if necessary.

List of Authorized Resellers:

IDAutomation sells all of its software products to anywhere in the world from the IDAutomation website and multiple types of payment are accepted. Hardware can only be shipped to addresses in the USA and Canada, except the IDAutomation Plug 'n Play USB Barcode Scanner or IDAutomation Wireless Barcode Scanner, and hardware is not part of the reseller program. Currently, IDAutomation.com, Inc. has the following resellers:

• The Windows TrueType fonts are compatible with all versions of Microsoft Windows greater than version 3.1 and all versions of Macintosh OS greater than 10.1 (OS X). Windows TrueType fonts all have the .TTF extension.
• The Windows PostScript fonts can be used natively on Windows 2000 and later systems. Windows PostScript files have the .PFB extension.
• Macintosh Classic TrueType fonts are supplied in MacBinary format and are compatible with System 7.1 to the latest version of OSX. Macintosh TrueType fonts have the .MTT extension. These files are encoded in MacBinary format.
• The Macintosh PostScript fonts are for use on Macintosh PCs that have Adobe Type Manager. The ".MT1" file is the Type 1 printer font file and the ".BMA" is the screen font file. These files are encoded in MacBinary format.
• PostScript Type 1 fonts are provided for support on any operating system with PostScript printers including Linux and UNIX. Both Binary and ASCII versions of PostScript are provided in the following file types: .PFB, .PFA, .INF, .AFM & .PFM.
• PCL laserjet soft font versions of IDAutomation fonts support any operating system with a PCL 5 compatible printer. PCL fonts are automatically provided for MICR E-13B, CMC-7, OCR-A, OCR-B, POSTNET, PLANET, Code 39, Code 128, PDF417, Interleaved 2 of 5, 4-State and RM4SCC. All of IDAutomation PCL fonts are PCL level 5. If a multi-user or developer license is ordered for a product that does not include the size of the PCL font needed, IDAutomation will gladly create the requested font size. Just contact IDAutomation with the font name, point size and DPI for the font, along with the original order number. PCL fonts have .SFP extensions.
• Internet font formats such as TrueDoc (.EOT and .PFR) are not supplied because the customer must make them. Upon conversion of these fonts from TrueType, the creator enters unique URLs within the fonts and they cannot be utilized from anywhere else. The IDAutomation License Agreement allows customers that purchase corporate or distribution licenses of IDAutomation fonts to embed the fonts from TrueType format into the OpenType or TrueDoc Internet font technologies. A sample of the fonts in both OpenType or TrueDoc format and an evaluation of the conversion tools are available at the Internet Font Embedding Page.
• For installation instructions and support, please visit: http://www.idautomation.com/fonts/fontfaq.html
• If there are any questions or if assistance is needed, please contact IDAutomation.

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