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If the client is trying to download a software package
that was previously purchased, please log into the IDAutomation
store and click on "Account
Login" to download the software or to generate a link for the end user.
If there are any questions, please contact
IDAutomation directly.
Prices, Licensing and Links to the Order Forms are at the bottom of each
product information page, orders may also be placed by choosing the "Buy
Now" link from the Product
List. Please read the information below about how an order is processed.
Please refer to IDAutomation’s order process FAQ for
any questions.
The following describes our order process:
- All orders are processed through IDAutomation's online
e-commerce store.
- For all credit card transactions, IDAUTOMATION.COM, INC. will
appear on the customer's credit card statement. IDAutomation strongly encourages ordering by
credit card; all other orders take several business days to process.
- If the customer orders a software product, the option to purchase Priority
Support and Upgrade Subscription is suggested, and a CD of the software
is available as well.
- The order page will have two options, (1) to create a login as a new
customer, or (2) to login as an existing customer with the email address
and password that was created with the original order.
- On the first page, Customer Information and Billing Address
should reflect the person placing the order. If
the order is for someone else, select "use a different address"
and complete the shipping address portion for the customer. In the
shipping information section of the order form, enter the name of the
customer to whom the product will be licensed.
- Download links and invoices will be sent to
the email address used for billing information immediately after the
order is approved. Therefore, if the order is for someone else, please
forward the download link generated to the customer.
- On the second page, select the shipping option for the item purchased if the
item is being delivered physically.
- The "Discount Code" section is for resellers only. Further instructions are
outlined at the Reseller Order Process section.
- Next, will be the License Agreement, read it carefully and
choose "Yes, I Agree".
- To assist IDAutomation in creating new products, a short voluntary customer survey
is provided with the following questions: (1) How will the newly purchased product
be used and (2) how did the customer find out about IDAutomation products.
- A "Special Instructions" section is provided so customers can
add any additional information needed to assist with the delivery.
- The next page is the Payment Options. Presently, IDAutomation takes the
following credit cards: Visa, MasterCard, American Express and Discover;
also accepted are checks or money orders drawn on a USA bank and Purchase Orders
from customers in the USA with a $300 minimum. Processing fees apply.
- Online credit card orders are usually approved immediately. However, in some cases, orders will be
delayed because they require additional verification and are reviewed by
hand to prevent fraud.
- To order by Purchase Order, wire transfer, check or money order, the process will take 2
to 3 business days, sometimes more. Make all Purchase Orders and checks payable to IDAutomation.com, Inc.;
An order must be completed online first to obtain an order number.
Detailed instructions are provided on the order
form. Processing fees apply.
- After the order is approved, an email will be sent containing the
transaction receipt and the download instructions for the product. This
e-mail will also contain the link to log back into the store where the
customer can click on "Account
Login" to download the software; it must be downloaded within 60
days or it will deactivate. The customer’s user name and password
will be needed to access the software. If the customer is not the end user
of the software, a download link can be generated by going to the Account
Login and clicking on "Generate
Link" next to the software package, a link will then be
created that can be e-mailed to the end user.
- When the email transaction receipt is received,
please save this as this is the customer’s invoice and proof of license. Keep a copy of
it for future upgrades and license issues.
- The download is usually in the form of a ZIP file package that contains
several files and documentation. The "readme" file is the
primary document that describes the product and can be viewed with any web
browser.
- To obtain prices or to start the order process, go directly to
IDAutomation’s Product
List.
The following describes the coupon code reseller process, which allows
resellers to drop ship products to their customers without maintaining
inventory. To obtain a coupon code, register by filling out the reseller
agreement.
- All orders are processed through IDAutomation's online
e-commerce store.
- For all credit card transactions, IDAUTOMATION.COM, INC. will
appear on the customer's credit card statement. IDAutomation strongly encourages ordering by
credit card; all other orders take several business days to process.
- To get to the order form, click the "order now" button from
IDAutomation's product index.
- On the first page, Customer Information and Billing Address
should reflect the person placing the order. If
the order is for someone else, select "use a different address"
and complete the shipping address portion for the customer. In the
shipping information section of the order form, enter the name of the
customer to whom the product will be licensed.
- On the second page, select the shipping option for the item purchased.
- If the customer has a Reseller Coupon, place the code in the "Discount Code"
section.
- Download links and invoices will be sent to
the email address used for billing information immediately after the
order is approved. Therefore, if the order is for someone else, please
forward the download links to the customer.
- Only one CD is shipped per license.
- The product will be licensed to the customer defined in the ship to
address.
- Enter the coupon code on the second page of the order process in the
"Discount Code" option field to
obtain the reseller discount.
- Download instructions and invoices will be sent to the email address used
for billing purposes immediately after the order is approved. Therefore, as
a reseller, ordering for someone else, please forward the download
instructions to the customer. To avoid the customer having access to the
reseller’s account information, a download link can be generated by going
to the Account
Login and clicking on "Generate
Link" next to the software package, a link will then be created
that can be emailed to the end user.
- Online credit card orders are usually approved immediately. However, in some cases, orders will be
delayed because they require additional verification and are reviewed by
hand to prevent fraud.
- After the order is approved, an e-mail will be sent containing the
transaction receipt and the download instructions for the product.
- When the email transaction receipt is received, please
print it as this is the customer’s invoice and receipt.
- After the order is complete, the customer's name appearing in the shipping address
is automatically registered for technical support.
- To obtain prices or to start the order process, go directly to
IDAutomation’s Product
List.
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Order Method:
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Instructions:
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Credit Card |
- IDAUTOMATION.COM, INC. will appear on the customer's credit card statement.
- This is the quickest, easiest, safest and most automated method of
ordering. IDAutomation currently accept Visa, Mastercard, American Express,
Discover, and Check Cards
- After the order is approved an
email will be sent that is the transaction receipt with download
instructions for the product.
- To obtain prices or to start the order process, go directly to
IDAutomation’s Product
List.
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Purchase Orders |
NOTE: Purchase orders take 2 - 3 business days
to process, sometimes more; online credit card orders are immediate.
An additional processing charge of $10.00 is added to all Purchase
Orders.
All Purchase orders are NET 30.
- Choose "Purchase Order - USA Only" on the order form
as the payment option. There is a $300 minimum. Include the following information during the online process:
- Purchase Order Number
- DUNS Number
- Bank Reference Name
- Bank Account Number
- Bank Phone Number
- Tax ID or EIN Number
- Company Website
- Make the Purchase Order and Check out to
IDAutomation.com, Inc.. The
customer’s unique order number MUST appear on the Purchase
Order and the Purchase Order MUST be signed – unsigned
Purchase Orders cannot be processed. Fax the
Purchase Order to 813-354-3583, or the Purchase Order can be mailed
to the
following address:
IDAutomation.com, Inc.
Order xxxxx 550 North Reo Street, Suite 230 Tampa, FL 33609
USA
- IDAutomation's Federal
Tax ID Number or EIN is 59-3481112 and IDAutomation's ECCN
number is EAR99.
- To obtain prices or to start the order process, go directly to
IDAutomation’s Product
List.
- Please
contact
IDAutomation with any questions about the order.
NOTE: Only one outstanding purchase order may be
processed at a time per company. If there is already one PO in the system, no
new PO's will be processed until customer is current. |
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Check or Money Orders
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NOTE: Orders will not be processed until
payment has been received; online credit card orders are
immediate.
- Choose "Check or Money Order from a USA
Bank" on the order form
payment option. Supply the customer's Bank Phone Number to
complete the order.
- The next page will be a summary of the order
details - product, pricing, fees and applicable taxes. Once the Place Your Order
button has been activated, the payment instructions will be presented.
- Send the check or money order to
the address listed on the final page. The registration will not
be complete or software made available until funds have been received.
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To obtain prices or to start the order process, go directly to
IDAutomation’s Product
List.
-
Please
contact
IDAutomation with any questions about the order.
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Wire Transfers |
NOTE: Wire Transfers take 3 - 5
business days to post to IDAutomation's bank account, sometimes more; online credit card orders are
immediate. An additional processing charge of $25.00 is added
to all wire transfers.
- Choose "Wire Transfer" on the order form
payment option. There is a $300 minimum. Include the Name of the Bank Performing the Wire Transfer to
complete the order.
- The next page will be a summary of the order
details - product, pricing, fees and applicable taxes. Once the Place Your Order
button has been activated, the payment instructions will be presented.
- Send the wire transfer to
the address listed on the final page. The registration will not
be complete or software made available until funds have been received.
-
To obtain prices or to start the order process, go directly to
IDAutomation’s Product
List.
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Please
contact
IDAutomation with any questions about the order.
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Phone Orders
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Phone orders can be placed by contacting
IDAutomation, however, the order will still be placed through
IDAutomation’s internet online form; there is no separate form for
phone orders. |
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FAQ - Common Questions about the Order Process |
For answers to frequently asked questions concerning the order process follow
the links below, to return to this page use the browser’s ‘back’ button.
How do I download my software product?
To download the software, go back to IDAutomation's store online and select “My Account”.
The customer will need to enter his/her user name and password, which was
created at the time of the original order. After log in, the customer should see
a link to “My Downloads” in the upper right hand corner. This will be the
location from where the package can be downloaded.
To purchase a CD of the product, please visit:
http://store.idautomation.com/ida_cd.asp
How do I create a download link if I am not the end
user?
As a reseller, ordering for someone else, please forward the download
instruction to the customer. To avoid the customer having access to the
reseller’s account information, user name and password, a download link can be
generated by going to Account
Login and clicking on “Generate
Link” next to the software
package, a link will then be created that can be emailed to the end user.
I ordered the wrong product - how do I
exchange it?
To exchange a product, please reorder the correct product and contact
IDAutomation with the new order number and the original order number of the
product being returned. IDAutomation will then refund the purchase price of the
returned product according to the type of payment originally used. This is
necessary so the licensing data is correct in IDAutomation’s database.
How many licenses do I need?
To determine how many licenses needed read the Section 1 License Grant
portion of the appropriate
license agreement. Licenses may not be shared between companies except
under the conditions of the Developer License.
Are there discounts for small and non-profit
companies or educational institutions?
IDAutomation does not offer any discounts, however, the Small Company
Developer License is offered for half the price of the Developer License for all
organizations with a gross annual revenue or funding of less than 2 million U.S.
Dollars or equivalent amount in a foreign currency. To qualify for the Small
Company Developer License, send the signed Small Company Agreement located at
http://www.idautomation.com/sca/
after purchase of the license is completed.
VAT tax
information for European customers:
VAT tax is not added to an order if the order is directly from
IDAutomation’s website and payment is by credit card. Most of IDAutomation’s
European customers are businesses that are exempt from the VAT tax or they have
a registered VAT ID which allows them to pay the VAT tax directly to their
government instead of adding it to the order. In some cases, such as when
ordering through a reseller or selecting a payment other than credit card,
customers will be charged the VAT tax and will need to file a form with their
country to have the VAT tax reimbursed. This is a common process in
Europe
and these customers should be familiar with that process.
The order form automatically adds sales tax
although we are tax exempt:
To exclude sales tax for customers with a billing address located in Florida,
enter the tax exempt certificate number and expiration date at
the time of order.
Is it safe to order online with my credit card?
Ordering online by credit card is the fastest and safest method of receiving
the product. All of the online order forms are located on IDAutomation's secure
order server and are encrypted. The browser will confirm that the web page is
encrypted by the small padlock icon in the status bar; when at an encrypted
secure site, the padlock is closed. Also, the beginning URL of the encrypted
secure site will begin with HTTPS instead of HTTP.
Can I get an Invoice mailed to me?
IDAutomation does not mail invoices or receipts as a general rule. Invoices
and receipts are provided by e-mail and should be printed by the customer. If a
printer is not connected to the computer containing the email then forward the
invoice or receipt to a computer that has a printer. If a printer is unavailable
then, as a last resort, IDAutomation can print an invoice and mail it. Please contact
IDAutomation with the order number and complete mailing address.
If you ordered a CD and did not receive it:
Please contact
IDAutomation with the order number and complete mailing address.
IDAutomation will check
on the status of the order and correct the address if necessary.
List of Authorized Resellers:
IDAutomation sells all of its software products to anywhere in the world from
the IDAutomation website and multiple types of payment are accepted. Hardware
can only be shipped to addresses in the
USA
and
Canada
, except the IDAutomation
Plug 'n Play USB Barcode Scanner or IDAutomation
Plug 'n Play USB Barcode Wand, and hardware is not part of the reseller
program. Currently, IDAutomation.com, Inc. has the following resellers:
The following font types and versions are provided with an order to support
Windows, DOS, Macintosh, Linux and UNIX systems:
Copyright 2000-2007 IDAutomation.com, Inc., All Rights Reserved.
Legal Notices.
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Over 70% of Fortune 100 companies
use IDAutomation's products to automate their businesses. |
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