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Online Order Process FAQ

Download the Licensed Version Immediately after Purchase.If the client is attempting to download a software package that was previously purchased, please log into the IDAutomation store and click on "Account Login" to download the software or to generate a download link for the end user. If there are any questions, please contact IDAutomation directly.

Request Quote NowPrices, Licensing and Order Form links are located at the bottom of each product page. Choosing the “Buy Now” link from the Product List may also place orders. Please read the information below about how orders are processed. Please refer to IDAutomation’s Order Process FAQ for any questions, or the Reseller Order Process FAQ for Resellers.

The following describes the order process:

  1. All orders are processed through the IDAutomation online store and are to be entered by the customer themselves.
  2. For all credit card transactions, IDAUTOMATION.COM, INC. will appear on the customer's credit card statement. IDAutomation strongly encourages ordering by credit card, as other payment methods may require several business days to process
  3. If an order for a software product is placed, customers will also have the opportunity to purchase the one year Priority Support & Upgrade Subscription as well as a copy of the Software on CD for backup.
  4. The Checkout page will permit you to create a login as a new customer by completing the Billing Address information. This billing address must match the address that appears on the credit card statement for the order to be processed, and then clicking Continue to Create Account by entering a password. Alternatively, you may click on the Log In button at the top and log in as a Returning Customer with the email address and password that was created if a previous order was placed.
  5. The Billing Address should reflect the individual/company placing the order. If paying by credit card, please be sure that the billing information matches the information on the credit card statement. If the order is for someone else, select "ship to a different address" under the Shipping Address section and complete the shipping address portion for the customer. The information in the shipping address section will be to whom the software product will be licensed.
  6. On the second page, select the desired shipping method for hardware and Software on CD orders. There may be more than one shipping field if the items are being shipped from different locations. Please note that nothing will ship for software-only orders that do not include a copy of the Software on CD, as these products will be available online via download.
  7. The "Coupon or Promotional" section is for resellers only. Further instructions are outlined in the Reseller Order Process section.
  8. Under the Payment Methods section, you must agree to the Terms and Conditions. The next section under Payment Methods offers various choices of payment. IDAutomation accepts Visa, MasterCard, American Express and Discover credit cards. Other payment options include Check by Mail drawn on a U.S. bank, Wire Transfers and Purchase Orders from customers in the USA with a $300 minimum, and all hardware orders over $1,000 must be paid before they can be shipped. Processing fees apply to both Wire Transfer and Purchase Order payment methods.
  9. Online credit card orders are usually approved immediately. However, in some cases, orders will be delayed because they require additional verification and are manually reviewed to protect against fraud.
  10. Payment via Purchase Order, Wire Transfer or Check by Mail can extend the order process 2 to 3 business days, sometimes more. Make all Purchase Orders and Checks/Money Orders payable to IDAutomation.com, Inc.; an order must first be completed online to obtain an order number. Detailed instructions are provided on the order form. Processing fees apply.
  11. Before processing the order, you must accept agreement to the IDAutomation Software License Agreement and/or Hardware Return Policy.
  12. An "Order Notes" section is provided after the order has been submitted so customers can add any additional information needed regarding the order or delivery.
  13. After order approval, an order confirmation email will be sent containing the order summary and shipment information if applicable. This transaction receipt may serve as an invoice, or you may log back into your personal My Account page to print out an invoice. After logging back in, click on View Order under Recent Orders and click on Printable Version for the Invoice.
  14. Once the order has been processed and payment received, you will receive an email notifying you of any digital software included in your order being available for download. You will need to log back into My Account to download the software; it must be downloaded within 60 days or it will deactivate and a Priority & Support Upgrade Subscription must be valid to regain access. If the purchaser is not the end user of the software, you may copy the secure download link and email it to the end user for easy download access.
  15. The download is usually in the form of a ZIP file package containing several files and documentation. The "readme" file is the primary document that describes the product and can be viewed in any web browser.
  16. To obtain prices or to start the order process, go directly to the IDAutomation Product List.

Order Method:

Instructions:

Credit Card
  1. The quickest, easiest, safest and most automated method of ordering. IDAutomation currently accepts Visa, MasterCard, American Express, Discover and Check Cards. IDAUTOMATION.COM, INC. will appear on the customer's credit card statement.
  2. All orders should be entered into our online store by the purchaser.
  3. In order to process the credit card purchase, you will need to have the correct billing address of the credit card and CVV number.
  4. After the order is approved, an order confirmation will be emailed containing the transaction receipt with download instructions for the product.
Purchase Orders NOTE: Purchase orders take 2-3 business days to process, sometimes more; online credit card orders are immediate. An additional processing charge of $10.00 is added to all Purchase Orders. All hardware orders over $1,000 MUST be paid in full prior to shipping.

Payment is Net 30. Late Fees: 60 days 5%, 90 days 10%. If payment is not received within 120 days, additional fees will also be added to cover the cost of a collection agency and reasonable attorney fees.  
  1. The purchaser should enter all orders into our online store. Choose "Purchase Order" as the payment option. There is a $300 minimum on all PO's. Include the following information during the online process:
    1. Purchase Order Number
    2. DUNS Number
    3. Bank Reference Name
    4. Bank Account Number
    5. Bank Phone Number
    6. Tax ID or EIN Number
    7. Company Website
    8. Repeat Customer (Y/N)
    9. Accounts Payable Email/Phone Contact
  2. Make the Purchase Order and Check out to "IDAutomation.com, Inc.". The customer’s unique order number MUST appear on the Purchase Order and the Purchase Order MUST be signed – unsigned Purchase Orders cannot be processed.
    Fax the Purchase Order to 813-354-3583, or the Purchase Order and payment can be mailed to the following address:
    IDAutomation Sales Department
    Order Number:
    550 North Reo Street
    Suite 300
    Tampa, FL 33609
  3. Please contact IDAutomation with any questions about the order.

NOTE: Only one outstanding purchase order may be processed at a time per company. If there is already one PO in progress in the system, no new PO's will be processed until customer is current. PO's are accepted from US Companies only.

Check or Money Orders NOTE: Orders will not be processed until payment has been received; online credit card orders are immediate.
  1. The purchaser should enter all orders into our online store. Choose "Check by Mail" on the order form payment option. All monies must be drawn on a US Bank. Click "Pay by Check by Mail" to submit your order. You can then print an invoice and mail in your check drawn on a U.S. bank account.
  2. Please mail your payment to the following address: (include your order number on the check)
    IDAutomation Sales Department
    Order Number:
    550 North Reo Street
    Suite 300
    Tampa, FL 33609
  3. If you would like your order to be approved the next business day, please overnight payment to us. Your order will be processed as soon as payment has been received.
Wire Transfers NOTE: Wire Transfers take 3 - 5 business days to post to IDAutomation's bank account, sometimes more; online credit card orders are immediate. An additional processing charge of $25.00 is added to all wire transfers.
  1. The purchaser should enter all orders into our online store. Choose "Wire Transfer" as the payment option. There is a $300 minimum.
  2. Include the Name of the Bank Performing the Wire Transfer to complete the order.
  3. Click "Pay by Wire Transfer" to submit your order. You can then print an invoice. An email will be sent after validating the order with the account information where to wire the funds.
  4. Send the wire transfer to the address listed on the Invoice. The registration will not be complete or software made available until funds have been received.
Phone Orders If problems are encountered when placing the order online, please contact IDAutomation via telephone to place the order on your behalf.

FAQ - Common Questions about the Order Process

For answers to frequently asked questions concerning the order process, click the plus sign in front of the question to reveal the answer.

Can I Download my Software Immediately?

  • Download the Licensed Version Immediately after Purchase.Credit card orders are immediately approved and activated for download, except in cases where fraud is suspected. All of our software packages are available for download once payment has been has been approved. A backup CD may be purchased at an additional cost. All download links are active for 30 days, to have access after this initial period, you would need an active Priority Support and Upgrade Subscription.

How do I Download my Software Product?

  • To download the software, go back to the IDAutomation Store and click on “Account” in the upper right hand corner. The Returning Customer will need to enter his/her user name and password, which was created at the time of the original order. After logging in, there will be a list of Recent Orders. Click "View Order" to access the download for the corresponding order. Under the heading "Digital Goods", there will be the URL to download the software.
  • To purchase a CD of the product, please visit: https://idautomation.com/cart/Software-on-CD-P750.aspx
  • Those orders that have not received payment will not have an active download link. If you do not have an active Priority Support and Upgrade Subscription, and/or it is outside of the 30-day complimentary support, you will need to renew your Priority Support and Upgrade Subscription to have the download link reactivated.

How do I Create a Download Link if I am not the End User?

  • With our new store, you will no longer have to create a download link to send to the end user. After logging into your “Account” in the upper right hand corner of our store, there will be a list of Recent Orders. Click "View Order" to access the download for the corresponding order. Under the heading "Digital Goods", there will be the URL to download the software that can be emailed to the end user.

I Ordered the Wrong Product - How Can I Exchange it?

  • To exchange a product, please reorder the correct product and contact IDAutomation with the new order number and the original order number of the product being returned. IDAutomation will then refund the purchase price of the returned product according to the type of payment originally used after completing the Letter of Software Property Destruction Form. This is necessary so the licensing data is correct in the IDAutomation database.

How Many Licenses do I Need?

Are There Discounts for Small and Non-Profit Companies or Educational Institutions?

IDAutomation offers the following discounts to companies that generate less that $5 Million annual revenue or funding:

  • Small Company Developer License is offered for half the price of the Developer License for all organizations with gross annual revenue or funding of less than 2 million U.S. Dollars or equivalent amount in a foreign currency. To qualify for the Small Company Developer License, send the signed Small Company Agreement located at http://www.idautomation.com/licensing/small-company-agreement.html prior to purchase.
  • Mid-Size Company Developer License is offered for a quarter of the price of the Developer License for all organizations with gross annual revenue or funding of less than 5 million U.S. Dollars or equivalent amount in a foreign currency. To qualify for the Mid-Size Company Developer License, send the signed Mid-Size Company Agreement located at http://www.idautomation.com/licensing/mid-size-company-agreement.html prior to purchase.

VAT Tax Information for European Customers:

  • Because IDAutomation does not have an office in Europe, VAT tax is not added to an order. Most of IDAutomation’s European customers are businesses that are exempt from the VAT tax or they have a registered VAT ID, which allows them to pay the VAT tax directly to their government instead of adding it to the order. This is a common process in Europe and these customers should be familiar with that process.

GST Tax was Added to my Hardware Purchase:

  • Because IDAutomation does not have an office located in Canada, we are responsible for collecting GST Taxes. If you have a GST #, this tax can be exempted from your order if you send us a signed Drop Shipment Certificate.

The Order Form Automatically Adds Sales Tax Although we are Tax Exempt:

  • To exclude sales tax for customers with a billing address located in Florida, please send a copy of the tax-exempt certificate to IDAutomation so that we may set you up in our online store as tax exempt. Along with this certificate, please send the user name (email address) and initial password (which may be changed at login) to complete set up.

Is it Safe to Order Online with my Credit Card?

  • Ordering online by credit card is the fastest and safest method of receiving the product. All of the online order forms are located on an IDAutomation secure order server and have a high-grade encryption of RC4 128 bit. The browser will confirm that the small padlock icon in the status bar encrypts the web page; when at an encrypted secure site, the padlock is closed.
  • Our Extended Validation SSL gives users an easy visual confirmation of the security in our store. In many of the major browsers, the address bar will turn green and will display the name of the Extended Validation certificate owner, ensuring that the transaction is encrypted and that IDAutomation.com has been authenticated according to the most rigorous industry standards. In addition, the beginning URL of the encrypted secure site will begin with HTTPS instead of HTTP.

Can I get an Invoice Mailed to me?

  • IDAutomation's online store automatically generates invoices and receipts that are sent by email and should be printed by the customer. This transaction receipt may serve as an invoice or you may log back into your personal My Account page to print out an invoice. After logging back in, click on View Order under Recent Orders and click on Printable Version for the Invoice. If you need to have an invoice physically mailed, contact IDAutomation with the order number and complete mailing address.

I Ordered a CD but did not Receive it:

  • Please contact IDAutomation with the order number and complete mailing address. IDAutomation will check on the status of the order and correct the address if necessary.

Will you take orders over the phone?

  • All orders are placed directly online and it is preferred that the customer places the order themselves. Should there be a problem processing the order after the initial attempt, the customer service department will be able to assist you at that time.

List of Authorized Resellers:

Country Reseller
Asia / Pacific Cogito Software Co., Ltd 
Chongqing Huidu Technology Co., Ltd
Russia Softline Insight
Sweden SilverDalen Soft
Streckkod System AB
UK QBS Software Ltd
USA Hallogram Publishing

Have any other questions? Please contact IDAutomation.

Font Types & Versions Provided with Font Packages:

The following font types and versions are provided with an order to support Windows, DOS, Macintosh, Linux and UNIX systems:
  • The Windows TrueType fonts are compatible with all versions of Microsoft Windows greater than version 3.1 and all versions of Macintosh OS greater than 10.1 (OS X). Windows TrueType fonts all have the .TTF extension.
  • The Windows PostScript fonts can be used natively on Windows 2000 and later systems. Windows PostScript files have the .PFB extension.
  • Macintosh Classic TrueType fonts are supplied in MacBinary format and are compatible with System 7.1 to the latest version of OSX. Macintosh TrueType fonts have the .MTT extension. These files are encoded in MacBinary format.
  • The Macintosh PostScript fonts are for use on Macintosh PCs that have Adobe Type Manager. The ".MT1" file is the Type 1 printer font file and the ".BMA" is the screen font file. These files are encoded in MacBinary format.
  • PostScript Type 1 fonts are provided for support on any operating system with PostScript printers including Linux and UNIX. Both Binary and ASCII versions of PostScript are provided in the following file types: .PFB, .PFA, .INF, .AFM & .PFM.
  • PCL laserjet soft font versions of IDAutomation fonts support any operating system with a PCL 5 compatible printer. PCL fonts are automatically provided for MICR E-13B, CMC-7, OCR-A, OCR-B, POSTNET, PLANET, Code 39, Code 128, PDF417, Interleaved 2 of 5, 4-State and RM4SCC. All of IDAutomation PCL fonts are PCL level 5. If a multi-user or developer license is ordered for a product that does not include the size of the PCL font needed, IDAutomation will gladly create the requested font size. Just contact IDAutomation with the font name, point size and DPI for the font, along with the original order number. PCL fonts have .SFP extensions.
  • Internet font formats such as TrueDoc (.EOT and .PFR) are not supplied because the customer must make them. Upon conversion of these fonts from TrueType, the creator enters unique URLs within the fonts and they cannot be utilized from anywhere else. The IDAutomation License Agreement allows customers that purchase corporate or distribution licenses of IDAutomation fonts to embed the fonts from TrueType format into the OpenType or TrueDoc Internet font technologies. A sample of the fonts in both OpenType or TrueDoc format and an evaluation of the conversion tools are available at the Internet Font Embedding Page.
  • For installation instructions and support, please visit: http://www.idautomation.com/kb/fontfaq.html
  • If there are any questions or if assistance is needed, please contact IDAutomation.
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