Frequently Asked Questions

Yes. The IDAutomation Affiliate Program offers a 15% commission on all valid link-based referrals for IDAutomation software purchases. Payments are made quarterly via PayPal. USA-based affiliates must provide a valid W9 with an affiliate application.

IDautomation provides an affiliate program and does not offer a reseller program.

If you cannot purchase directly through our online store, IDAutomation Software Resellers are available throughout the world to purchase on behalf of your organization. Please reach out and let us know in which nation you wish to purchase for an appropriate selection of available resellers in your area.

IDAutomation provides software discounts on Developer License options for small organizations that submit the appropriate agreement and meet the following requirements:

• 30% discount for small companies with gross annual revenue/funding of less than $2 Million USD.

There is also a quantity discount available for our barcode scanners:

• 10% discount for 10 to 30.

No. Each purchase must be associated with a user account, and so all orders must be placed through our online store. Navigate to the product you want, select the version and license type, and then proceed through online checkout. If you are unable to do this, please reach out to us.

European VAT tax is not applied, because IDAutomation is located in the United States. Most of our European customers are VAT tax exempt or have a registered VAT ID which allows them to pay the VAT tax directly to their government. In Europe, this is common practice and these customers should be familiar with the process.

IDAutomation applies tax to companies located in the state of Florida that are purchasing physically shippable products. Tax-exempt organizations located outside of the state of Florida will see no tax applied to their orders.

Tax-exempt organizations within the state of Florida can avoid tax applied to their orders by submitting an official Tax Exempt Certificate to us directly. Upon receipt, we will apply the tax-exempt status to your existing user accounts, or create your desired user account with the exemption in place.

No. We are only able to ship items via our own UPS shipping account at this time. All software products are available via download.

Most IDAutomation software products are available via download immediately after the order is placed and paid for in our online store. We verify and manually activate some high-security items, and that normally occurs within 15 minutes during business hours.

You must be logged into the registered user account that completed the purchase. Then, visit My Orders and click the order number of the purchase. Scroll to the Digital Goods section of the order. Click to agree to the terms and download.

IDAutomation has no offices in Canada, and as such, is responsible for collecting GST taxes. If you have a GST Number and would like this tax exempted from your order, please submit a signed Drop Shipment Certificate to us via email.

Yes. We provide demo downloads for all of our products. You may use them as long as you need to conduct your testing prior to purchase. Some demos are fully-functional while others are static, meaning they will not work with your data. These demos serve to provide insight into installation, positioning, and understanding of various properties available in the product.

IDAutomation Technical Support can provide some assistance with our demo software products, when necessary.

IDAutomation software licenses authorize specific areas of usage, so the license type you purchase should be sufficient to support your usage scenario.

There is no specific way to apply a given license to an installation. Our products do not use license keys, and in most cases are downloadable .zip files with executable files inside that must be initiated to install the product.

Licensing is based on a variety of factors focused on user intent, usage scenarios and more. Review the license matrices below for more information:

• Barcode Fonts
• Barcode Components
• Native Generators
• Image Generator Application
• Label Software Application

For additional assistance, contact the IDAutomation Sales staff.

It is the license owner’s responsibility to monitor usage and make sure the license permissions are not exceeded. For example, if a customer purchases the 1 Developer License which includes 1 to 10,000 total users and installations, that customer will need to monitor installations and users. If you are in danger of exceeding the limitations of the license, then reach out to us to talk about upgrading to the next.

IDAutomation Developer Licenses also serve in a commercial capacity. The Developer License options authorize use for Developers, but they also authorize use in commercial settings such as use a server or ERP environment, multiple locations, high speed printing, and more.

IDAutomation demo’s are separate packages from the full, purchased versions. As such, you will need to uninstall the demo before you install the purchased version of our products in order to remove the demo from your system.

IDAutomation provides a wide variety of solutions that support barcode generation for virtually any standard. Our focus is on the barcode symbology, however, and detailed elements of any given standard may well be outside our scope of support.

We are able to assist in many technical areas concerning installation, troubleshooting, and normal use of most software products and environments. However, the scope of our support will not exceed that of our products. We can only provide limited technical assistance in terms of how our product works in open source and other environments like Oracle, SSRS, Crystal Reports, NET, and others.