Contact Information:

IDAutomation.com will be closed for the following holidays:

• Christmas Eve, December 24th
• Christmas Day, December 25th
• New Years Day, January 1st

Have a safe and happy holiday season!

NOTE: Before contacting IDAutomation for technical support, please review the online Technical Support Site for solutions to documented problems. For all other issues, please scroll down the page to see the technical support options.

Search for a solution now:

Product List | Order Fulfillment Contacts | Returns or Exchanges | License Agreements | Technical Support Contacts | Report Fraud & Piracy

• Prices, License Information and download links for all software products are listed at the bottom of each product information page, which are all accessible from the Product List.

• Go directly to the IDAutomation Product List to start the order process by choosing the "order now" link. If an order is placed with a credit card using the secure online purchase form, the licensed software may be downloaded immediately after order approval.
• If there are any questions about the order process, please refer to the Order Process FAQ.
• All orders are processed via the online store. For any questions on the ordering process for these products, please contact IDAutomation directly.
• Payment options include credit card, check or money order and purchase order. Please follow the procedures in the Order FAQ. Please be advised that although purchase orders may take up to 3 business days to process online credit card orders are immediate.

Should there be any questions, comments or concerns please contact IDAutomation directly. For a quick and efficient reply to a request, please contact IDAutomation through the Help Desk System.

Holiday Schedule

Email: Click here to activate the help desk form Phone: (+1) 813-514-2564 x 500              (M-F 9:00-5:00 EST *English Only*) Fax: (+1) 813-354-3583

Please do not send Hardware Returns to IDAutomation. The Hardware return address will be sent with the RMA. Please use the following link to begin the process for a return request.

• If a software product needs to be exchanged, purchase the desired product and return the one not needed by using the return process.
• To return any IDAutomation software product, follow the return process within 60 days of purchase to obtain a full refund.
• IDAutomation cannot return any hardware product that is not defective. Once a hardware product has been opened, that product is considered "used" and is not resalable. If the IDAutomation Distribution Center concludes the item is not defective upon completion of testing, the hardware product will be returned to the buyer and no refund will be issued. This is a stipulation enforced by the vendors that we resell.

Please do not send Hardware Returns to IDAutomation without contacting the sales department first. The Hardware return address will be sent with the RMA. Please use the following link to begin the process for a return request.

• IDAutomation License Agreements are online. Reading the "Section 1 License Grant" portion should answer most questions about what license is needed. Any additional inquiries should be relayed to the sales staff.

Unauthorized or Fraudulent Charges:
If the cardholder believes there is an unauthorized or fraudulent charge to the credit card from IDAutomation, the following should be checked:

1. In many cases of reported fraud, the person owning the credit card forgot the name of the company he/she ordered from, or someone else working on a project with him/her purchased the product with their card from IDAutomation. Look at the products IDAutomation offers to make sure the purchase was not from IDAutomation, and ask anyone that has access to the credit card if they purchased from IDAutomation.
2. Some clients of IDAutomation can get confused because some of IDAutomation websites have names that differ from the company name. For example, www.BizFonts.com and www.AdvanceMeants.com are owned and operated by IDAutomation.com, Inc.
3. Several software download sites are affiliates or resellers of IDAutomation products; therefore the charge is executed by IDAutomation even though the order was placed through an affiliate or reseller's website. For example, download sites place "buy now" buttons on the affiliate or reseller's site that redirect clients to custom order forms. The order form states the charge will be from IDAutomation, however, some buyers may overlook the statement.
4. If there is not any other unauthorized charge on the buyer’s card, the order is unlikely to be fraud because online thieves usually perform several fraud orders at once.

1. Report suspicion of an unauthorized charge to the credit card provider as soon as possible. The credit card provider will reverse the charge after the provider's affidavit is signed.
2. Cancel the credit card immediately, as someone obviously has the credit card number and enough information to make a fraudulent charge.
3. IDAutomation suggests following the recommendations outlined at the Federal Trade Commission Identity Theft Site.
4. After IDAutomation receives the report from the credit card agency, IDAutomation will report the IP Address, host name and any other information present on the order to the proper authorities. IDAutomation, using secure and encrypted methods, will report the credit card number to the other online companies that share this data to ensure the same credit card is not charged again.

Free technical support of all known issues is documented on IDAutomation.com. IDAutomation also offers free technical support by phone or email and product upgrades for a period of 30 days from the date of purchase on all licensed software products. Phone support, priority technical support and product upgrades may be provided beyond 30 days if the Priority Support and Upgrade Subscription is purchased.

For any questions, comments or concerns, please contact IDAutomation directly. For a quick and efficient reply to a request, please contact IDAutomation through the Help Desk System, because the technical support representatives can reply to the request through the Help Desk System during non-office hours.

Holiday Schedule

Please open a Help Desk Ticket for support. Phone: (+1) 813-514-2564 x 600              (M-F 9:00-5:00 EST *English Only*) Fax: (+1) 813-354-3583

When contacting IDAutomation for support, please specify: (1) the exact product being used, (2) the Order Number and, (3) a detailed description of the problem. When it is necessary to mail products to IDAutomation, use the following address:

  IDAutomation.com, Inc.
  550 N. Reo St.
  Suite 230
  Tampa, FL 33609
  USA

* Direct phone contact is in English only. However, if a Help Desk Ticket is submitted, it can be translated from Spanish, French, Italian, German, Portuguese and Dutch languages for full support.

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