Contact Us

The preferred contact method is online chat (when available), the Support Forum, or email; these methods allow us to share links and other information easily.

Phone calls are by appointment for customers with Level 2 Priority Support.

IDAutomation customer service/support is 100% USA-based human interaction without the use of AI in our chats, emails, and support forum.

"Your communication process is excellent. I work with many companies trying to work out issues, and most of the time, I believe I’m dealing with AI as progress is very slow or not at all. In the last 2 emails to your organization, everything worked the first time. That does not normally happen… Thank you."
- Presales Customer 11/30/2025