Frequently Asked Questions

Below you'll find answers to the questions we are most often asked about IDAutomation products, licensing, purchasing, technical support, and post-sales customer assistance. If you have a question that is not answered here, please let us know.


Do you have a list of official IDAutomation Software Resellers?

If you cannot purchase directly through our online store, IDAutomation Software Resellers are available throughout the world to purchase on behalf of your organization. Please reach out and let us know in which nation you wish to purchase for an appropriate selection of available resellers in your area.


Customer Support

How can I return or exchange a product I purchased?

IDAutomation products carry a 30-day money-back guarantee. Review software return information or hardware return information and follow the instructions to return your product for a refund. You may purchase the correct product any time before or after your refund is issued, most often within 24 hours.

Products & Licensing

Technical Support

Can you assist me with installation or troubleshooting applications like Oracle, Crystal Reports, Java, SSRS, and others?

We are able to assist in many technical areas concerning installation, troubleshooting, and normal use of most software products and environments. However, the scope of our support will not exceed that of our products. We can only provide limited technical assistance in terms of how our product works in open source and other environments like Oracle, SSRS, Crystal Reports, NET, and others.