The preferred contact method is online chat (when available), the Support Forum, or email; these methods
allow us to share links and other information easily.
Phone calls are by appointment for customers with Level 2 Priority
|Customer Service and Sales:
Common Support Solutions:
- When contacting IDAutomation for support, please include the exact product being utilized, the Order Number, and a detailed description of the problem. If you call and leave a message, please include
your email address.
- Direct phone contact is in English only. However, a question or email submitted to our Support Forum can be translated from Spanish, French, Italian,
German, Portuguese, and Dutch for full support.
- If your email goes unanswered for more than 4 hours during business hours 9-6 M-F EST, it is possible it is in the
MX GuardDog Spam Email Filter. In this case, you can open a Support Forum Incident or wait for us to review the filter.
About Us |
IDAutomation.com, Inc. 550 N. Reo St. Suite 300 Tampa, FL 33609 USA
Phone: (+1) 813-514-2564 | Fax: (+1) 813-354-3583